HELP CENTER

How can we help

Guides, answers, and a support team that responds like it matters.

Browse by area

Workspace setup, inviting your team, and connecting your first source.

Connection guides, permissions, and troubleshooting for every source.

Mapping, customization, and readiness questions answered.

Collection schedules, freshness rules, and manual uploads.

Plans, seats, invoices, and workspace administration.

Our practices, data handling, and how to report a concern.

QUICK ANSWERS

How fast is support

Every plan includes chat and email support with same business day response. Growth and Enterprise plans include a dedicated Slack channel.

Can you help with our audit

Yes. Onboarding includes framework setup, and our team has sat on both sides of audits. Enterprise plans include audit season support.

Do you offer training

Live onboarding sessions are included with every plan, and the webinar library covers most workflows on demand.

How do I report a security issue

Email security@solvegrc.com. Details and our disclosure policy are on the Trust Center page.

STILL STUCK

Real support from people who know the product and the problem.